Office Hours

Office Hours

The regular office hours for the practice are limited to weekdays. The day begins at 8AM and ends when all patient issues for the day are completed.

Telephone Hours (Routine)

While our office is available by telephone 24 hours a day without exception, we encourage routine calls to be made during the regular telephone hours.  This begins at 8 AM each weekday morning and ends at 5 PM.  Phone calls that are considered routine involve appointments, referrals, prescriptions and questions that pertain to financial issues; of course, questions about (or issues pertaining to) your medical condition should also be dealt with during these regular office hours so as to ensure you that your doctor will be ultimately notified of your concerns.

Telephone Hours (Emergency)

At any time of day or night we are available for emergency situations.  An emergency is defined as any issue which YOU FEEL NEEDS ATTENTION IMMEDIATELY, and is unable to wait for the next regular business day.  Our emergency phone line is our main number, 518-489-4704.  During regular hours, an operator in the office is available when you call.  Outside of the regular office hours (on weekends and nights as defined above), you will be asked to leave your name and phone number and a description of the problem about which you are calling.  The message that you leave is recorded and forwarded to the on-call physician who should receive it within minutes of your hanging up.  You should receive a return call relatively soon after you hang up, so we ask that you keep your lines open.

In the event that you are calling about an issue which you believe may require a prescription to be called in for you, we would ask that you have a pharmacy phone number ready for our return call.  However, because of possible errors that occur when prescriptions are phoned in, we will be reluctant to phone in most prescriptions that aren’t of the utmost necessity (and that do not require some physician observation).